Terms of Service

1. Scope of Service

RETPAIR provides processing, recycling, and secure data handling for electronics. All services are performed subject to customer review and approval.

Approval Process: After we process your items, we will present your service options within your account. We never perform or charge for optional paid services without your explicit approval.

Timeline: Most devices are evaluated and options presented typically within two (2) business days of intake.

2. Secure Data Services

Every device processed by RETPAIR undergoes standard data securing at no charge. Customers may opt for additional documented services:

• Certified Data Erasure ($15/device): Secure erasure of data, provided with a record of completion for your files.
• Certified Physical Destruction ($25/device): Physical destruction of storage media, provided with a record of completion for your files.

Note: These records serve as internal verification of our processing methods and do not constitute legal or regulatory compliance certifications for the customer's own business obligations.

3. Fees and Billing

Service Tiers: Pricing is based on declared volume at booking: Small (1 bag), Medium (2 bags), Large (4 bags). Extra bags are charged at $2 each.

Dispatch Fees: Fees for pickup and dispatch are calculated at the time of booking and are non-refundable once service has commenced.

Drop-offs at our public collection events are provided at no charge.

Fees for optional services are authorized at the time of booking and captured only upon completion of the service.

4. Limitations of Liability

To the extent permitted by law, RETPAIR's liability for any claim related to the services provided shall be limited to the total amount paid by the customer for the specific device in question. RETPAIR is not responsible for any data recovery or indirect losses resulting from the disposal of electronic media.

5. SMS Communications

By opting in to SMS communications, you agree to receive text messages regarding your service status. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.

By providing your email address, you consent to receive transactional emails from RETPAIR regarding your service status, account updates, and processing notifications. You may opt out of marketing emails at any time, but transactional communications are necessary for the provision of services.

6. Force Majeure

RETPAIR shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, labor disputes, or utility failures.

7. Disclaimer of Consequential Damages

To the maximum extent permitted by law, in no event shall RETPAIR be liable for any indirect, incidental, special, or consequential damages, including loss of data or profits, arising out of or related to these services.

8. Indemnification

Customer agrees to indemnify and hold harmless RETPAIR from any claims, damages, or liabilities arising from the customer's breach of these terms or the provision of illegal, hazardous, or non-compliant materials.

9. Governing Law; Dispute Resolution

These terms shall be governed by the laws of the Commonwealth of Virginia.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall be determined by binding arbitration in Virginia. The parties agree that the state and federal courts of Virginia shall have exclusive jurisdiction over any court proceedings permitted under this agreement, including to enforce this arbitration provision.

10. Acceptance of These Terms

These Terms are a binding agreement between you and RETPAIR LLC ("RETPAIR"). RETPAIR operates the technology platform and provides the pickup, processing, and device services offered through the eWaste Warriors program. eWaste Warriors is a program of the Tech Care Association ("TCA"). RETPAIR is the merchant of record, provides the services described in these Terms, collects payment, and is the contracting party for your order. By checking the acceptance box, placing an order, registering for an event drop-off, or using our website, booking platform, or services (together, the "Platform" and "Services"), you agree to these Terms, our Privacy Policy, and our Device Processing Terms, each of which is incorporated by reference. If you do not agree, do not use the Services.

PLEASE READ SECTION 23 (ARBITRATION) AND SECTION 24 (CLASS ACTION WAIVER) CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 23.

11. Eligibility; Your Representations

You must be at least eighteen (18) years of age to use the Services. You represent and warrant that you own each device you provide to us or are authorized by the owner to submit it for the services you select, including data destruction, and that all information you provide is accurate. Customer shall indemnify, defend, and hold harmless RETPAIR from all claims, damages, investigations, governmental actions, losses, liabilities, and reasonable attorneys' fees arising from breach of this representation.

12. Cancellation and Refunds

You may cancel at no charge at any time before dispatch. "Dispatch" means a driver has been assigned to your order and is traveling to the pickup location. If you cancel after dispatch but before pickup, we may charge the dispatch fee disclosed during the booking process. After intake, the pickup and processing fee is non-refundable once processing begins; any per-device service not yet performed is refundable. Approved refunds are returned to the original payment method within 5-10 business days.

13. Satisfaction Guarantee; Repair Warranty

Satisfaction Guarantee. If you are dissatisfied with a repair, or you decline our final buyback offer, we will return your device at no charge within our local service area. The Satisfaction Guarantee applies only to concerns reported within thirty (30) days after return of the device and does not apply to accidental damage, misuse, unauthorized repair attempts, or issues unrelated to services performed. This guarantee is the customer's exclusive contractual remedy except where prohibited by law.

Repair Warranty. Repairs carry a ninety (90) day workmanship warranty from the date your device is returned to you, subject to the same exclusions. Parts warranties, where offered by suppliers, pass through to you.

14. Our Right to Refuse or Suspend Service

RETPAIR reserves the right to decline, suspend, or discontinue services where the device appears stolen, unsafe, unlawful to possess, presents a safety hazard, cannot reasonably be processed, or where processing would violate applicable law or company policy.

RETPAIR may refuse, isolate, or safely dispose of devices presenting safety hazards, including damaged lithium-ion batteries, leaking batteries, biohazards, or devices modified in a manner creating unreasonable risk.

15. Unclaimed Devices (Abandonment)

If you do not retrieve your device or arrange return delivery within 30 days after we notify you that service is complete, we will send you reminder notices. If your device remains unclaimed 90 days after our completion notice, and after all notices and waiting periods required by applicable law have been given and have elapsed, RETPAIR may exercise any rights available under applicable law regarding abandoned property, including responsible recycling of the device. Any data-bearing device will receive data destruction before disposition. We will always attempt to reach you using the contact information you provided before this happens.

16. Disclaimer of Warranties

THE PLATFORM, WEBSITE, MOBILE APPLICATION, AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETPAIR DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, OR THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE FROM VIRUSES, EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS.

17. Platform Availability

RETPAIR does not warrant uninterrupted availability and may modify, suspend, or discontinue any portion of the Platform or Services at any time, temporarily or permanently, with or without notice.

18. Digital Data

RETPAIR is not responsible for loss of software settings, passwords, licenses, applications, metadata, cloud synchronization data, or other digital information resulting from diagnostics, repair, updates, manufacturer requirements, or customer-selected services. Back up your data before providing any device to us.

19. Intellectual Property; License; Restrictions

Except for your submitted content, all software, code, trademarks (excluding the eWaste Warriors name and marks, which are the property of TCA), graphics, documentation, workflows, databases, designs, and related intellectual property remain the exclusive property of RETPAIR LLC.

Subject to these Terms, RETPAIR grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform solely for lawful personal use.

You may not scrape, crawl, or harvest data from the Platform; reverse engineer, decompile, or disassemble any software; access the Platform by automated means; resell or commercially exploit the Services; copy or republish Platform content; or use RETPAIR or eWaste Warriors trademarks without prior written permission.

20. Your Content

You grant RETPAIR a worldwide, royalty-free license to use submitted content (including photographs, device descriptions, notes, and messages, and custody photographs we take of submitted property) solely for providing requested services, maintaining records, resolving disputes, complying with law, and improving operations.

21. User Accounts; Suspension of Access

RETPAIR may require account registration for some current or future services. You are responsible for maintaining the confidentiality of your credentials and for activity under your account. RETPAIR may suspend or terminate access to the Platform or Services at any time for suspected fraud, abuse, legal compliance, security concerns, or violations of these Terms.

22. Future Features

RETPAIR may add, remove, modify, or discontinue features without liability. References to future functionality are informational only and do not constitute a contractual commitment.

23. Dispute Resolution: Binding Individual Arbitration

Any dispute arising under or relating to these Terms or the Services shall be resolved exclusively by binding individual arbitration under the Federal Arbitration Act, administered by the American Arbitration Association pursuant to its Consumer Arbitration Rules. Either party may bring a qualifying claim in small claims court instead. The arbitration shall be seated in Virginia unless the AAA Consumer Arbitration Rules require otherwise for consumer convenience.

YOU AND RETPAIR EACH WAIVE THE RIGHT TO A JURY TRIAL.

Opt-out. You may opt out of this arbitration agreement by written notice within thirty (30) days after your first acceptance of these Terms, sent to RETPAIR LLC, 1210 S Glebe Rd #4336, Arlington, VA 22204, or by email to legal@ewastewarriors.org. Your notice must include your name, the email used for your order, and a statement that you opt out of arbitration.

24. Class Action Waiver

YOU AND RETPAIR WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING.

25. Changes to These Terms

We may update these Terms prospectively. The effective date above reflects the current version. Material changes will be posted on the Platform; your continued use after the effective date constitutes acceptance. Each version of these Terms is retained, and your acceptance is recorded with a timestamp, the version accepted, and the exact text presented to you.

26. General

If any provision of these Terms is held unenforceable, the remainder continues in effect. These Terms, the Privacy Policy, and the Device Processing Terms are the entire agreement between you and RETPAIR regarding the Services. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver. Notices to us go to the addresses in Section 23; notices to you go to the contact information on your order.

27. Contact

RETPAIR LLC (services for the eWaste Warriors program) | 1210 S Glebe Rd #4336, Arlington, VA 22204 | hello@ewastewarriors.org